All modules

Module 05 — Conversation Intelligence

90% of what happens
in a meeting disappears.
Stop letting it.

Commitments get lost in the noise. Patterns never get examined. The same dynamics repeat — because there was no system catching it.

The problem

After the meeting ends, everything starts to fade.

The energy fades. The notes go unsaved. The commitments live in your head, where they compete with everything else until one by one, they fall out.

A week later you're wondering what you agreed to. A month later you can't remember the dynamic. Three months later you're walking into the same traps — the same misaligned expectations, the same person dominating the conversation, the same open items that never got resolved.

Not because you're careless. Because there was no system catching it.

90%
of meeting content forgotten within a week
4.2×
average open commitments per key relationship
0
tools that track how you show up across calls

How you use it

One command to import.
Everything extracted automatically.

Import a call

/import-call
→ Paste transcript from any source.
→ Claude extracts commitments by party,
   talk ratios, coaching signals, topic clusters.
→ All linked to existing contacts.

Query your call history

"What did I commit to in my last call with Marcus?"
"What has Rebecca committed to across our last 5 calls?"
"Show me my talk ratio trends with clients this month"
"What topics keep coming up with the Meridian team?"
Call summary — Rebecca Chen · Feb 18
Your talk ratio 62%
Your commitments 3 open
Her commitments 1 open
Longest monologue 4m 12s (you)
Topic shift detected Pricing ↑
Questions asked 3 you / 7 her

What gets extracted

Every transcript yields six signal types.

Each extraction is automatic. Nothing requires manual tagging or summary — Claude reads the raw transcript and surfaces the signal.

Commitments by party
Yours vs. theirs, auto-linked to contacts and surfaced as CRM nudges when overdue.
Talk ratio
Percentage of airtime per speaker across the call. Trends tracked over time.
Question frequency
Are you asking or telling? Useful signal for sales conversations and coaching dynamics.
Longest monologue
The single longest uninterrupted stretch. A concrete coaching signal for both parties.
Topic clustering
What themes are recurring across multiple calls with this contact or team.
Relationship health signals
Derived from tone patterns, reciprocity, and engagement over time. Not sentiment guessing — pattern-based.

The coaching angle

The insight a communication coach would give — from the actual transcript.

After 10 calls with a key client, Claude can tell you things no note-taking app can. Not because it's estimating — because it read every transcript.

The coaching data has always been in the calls. It was just inaccessible — locked in audio files, half-read transcripts, or the vague feeling that something's off.

Conversation Intelligence makes it legible.

Claude insight — after 10 calls with Rebecca
"You typically talk 68% of the time with Rebecca. In your last 3 calls, the topic has shifted from logistics to pricing. You have 4 open commitments she's waiting on."
Derived from transcripts · Not estimated

Any source

Import from wherever your calls live.

You shouldn't have to change your meeting stack to get intelligence from your meetings. Import works with every major transcript source — or paste in directly from anywhere.

One command. The analysis is automatic. No structured format required.

Zoom
Google Meet (Gemini)
Otter.ai
Fireflies
Paste-in from any source
Import command
/import-call
  source: zoom
  contact: Rebecca Chen
  date: 2026-02-18
  [paste transcript below]
Extracted in seconds
✓ 3 commitments (yours)
✓ 1 commitment (Rebecca's)
✓ Talk ratio calculated
✓ Topics logged
✓ CRM contact updated

Connected intelligence

Conversations connect to everything else.

Conversation Intelligence doesn't operate in isolation. Extracted data feeds back into every other module — turning isolated call data into living context.

CRM nudges. Extracted commitments surface automatically when they're overdue or when you're about to talk to that person again.
Project context. Topics from calls link to active projects — so your project log knows what's been discussed, not just what's been written down.
Relationship health scores. Talk ratios and topic patterns feed your overall contact health — so your strongest relationships are visible, and declining ones get flagged early.
Journal continuity. Key decisions from calls get surfaced in the decision log. Emotional context can be linked to journal entries from the same period.

✦ · A real example

You pasted the transcript.
Here's what the system extracted.

You ran /import-call and pasted 40 minutes of transcript. This is what came out the other side.

What you pasted in
Kerry [00:00:12] Great, yeah, thanks for making time. So I wanted to walk through the AI pilot results and see where your head is at on next steps.

Daniel [00:01:04] Absolutely. I've had a chance to look through the deck. The numbers are honestly better than I expected. The question for me is the implementation timeline.

Kerry [00:02:18] Right, so we were thinking 8 weeks to production. That includes the integration work. I can send over the technical spec this week so your team can poke holes in it.

Daniel [00:03:41] That'd be great. I'll loop in Marcus — he handles the infrastructure side — and we'll get you feedback by end of next week.

Kerry [00:04:55] Perfect. And on pricing, we'd want to revisit once Marcus has had a look. I don't want to quote something that changes once we see the integration scope.
What the system extracted
Commitments (3 open)
Kerry Send technical spec this week
Daniel Loop in Marcus, return feedback by end of next week
Kerry Revisit pricing after Marcus reviews integration scope
Talk metrics
58%
Kerry talk time
6
Questions asked
22 min
Duration
Coaching insight
Pricing deferred without a clear trigger — define what "Marcus reviews integration scope" means so the reopener doesn't float.

Stop losing what your meetings are telling you.

One-time payment. No subscription. Works with your existing Claude subscription.